Jumba provides a range of economy hosting solutions that meet the requirements of those in the first stages of building their own web identity, profile or online business.
AussieHQ provides the confidence of business class hosting solutions with Australian 24/7 phone support and a variety of dedicated hosting and managed service solutions.
UberGlobal Enterprise offers reliability and security through managed infrastructure, platform and software responses for clients seeking enterprise grade solutions.


AussieHQ Home » Support


Service & Account Management

Self-Service Online Support

National Operations Centre

AussieHQ's National Operations Centre is located at 92 Northbourne Avenue in Canberra, Australia. Its professional call centre facilities provide our 24/7 support staff with the ideal environment for servicing the technical, accounting and sales queries of our rapidly growing customer list.

At peak times we can be handling hundreds of inbound calls and emails each hour. Our queue tracking and escalation procedures ensure that support tickets are resolved ASAP by the appropriate engineering and support staff.

Step 1: Check the Service Status

If you are experiencing a problem with your AussieHQ service, the first step should be to review the Service Status page to check if the problem you are experiencing is a known issue. If the issue has already been acknowledged, you do not need to lodge a support ticket. Please review the status advisory for updates on the issue.

Step 2: Visit the Knowledgebase

If your issue is not on the service status page, start by reviewing the AussieHQ Knowledgebase. It contains the answer to many common problems and frequently asked questions.

Step 3: Review our helpful Video Tutorials

The next step is to take a look at our Video Tutorials. These tutorials give you a step by step guide to using your hosting account.

Step 4: Check in at the Community Forums

Another valuable resource is the AussieHQ Community Forums. There are thousands of active users on the AussieHQ forums, including AussieHQ staff. Often the fastest way to get a response to a general support enquiry will be to post on the forums.

Step 5: Contact the Customer Service Team

If you still can't find the solution to your problem, contact the AussieHQ 24/7 Operations Centre via email or phone on 1300 889 461.

Customer Access Portal Online Support Customer Service

My Account:

Hosting Control Panel:

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@mail Premium Webmail:

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Video Tutorials:

Community Forums:

AUDA .AU Password Recovery Tool:
Recover .AU Password

Email Support:

Phone Support:
1300 889 461