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Customer Service Policy
Terms, Conditions & Policies
AussieHQ is committed to providing consumers with excellent customer service.
We are always interested in hearing feedback from our customers. We enjoy hearing both positive and negative (constructive) feedback about any aspect of your AussieHQ service. We are constantly on the lookout for new ways to improve our products and services, and we highly value your feedback.
If you have an outstanding issue which you have not been able to solve through the normal channels, you can escalate any existing ticket to management by simply emailing us on the below address, outlining the problem and quoting an existing ticket number. All emails sent to the below email address are reviewed by senior management who will take any necessary action to resolve your issue to your complete satisfaction.
If you would like to send us feedback, have any complaints about our services, or wish to query a domain registration decision, please email firstname.lastname@example.org.
Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns.
In the event that an investigation is required we will make all reasonable efforts to provide you with a response within 30 days.
If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made and a likely timeframe for finalisation.
If it is more appropriate that your concerns are dealt with by an organisation other than AussieHQ, you may wish to get in touch with auDA. auDA is a non-profit organisation responsible for administration of the .au namespace for the benefit of domain stakeholders. Visit www.auda.org.au/help/faq-index for more information.